The Project Management Office (PMO) provides the project apparatus necessary to ensure not only that program objectives are met and status is monitored, but also are reported consistently. Without a robust, proven PMO framework, project delivery is left to chance. With PMO processes in place, predictable, measured success is assured.

PMO Responsibilities Understand IT strategy Establish standards Manage risk Monitor project Monitor external service providers Track/escalate issues Leverage best practices Identify common issues

Value for Client Standardization of processes Reduction of redundant processes and resources Standardized status reporting Analysis of resource use Reduction in project risk Improved IT productivity

	Inititiation Phase - The initial structure, roles, responsibilities and processes for the PMO are defined, established and implemented in this phase. The initiation includes:
		Refining standard roles and responsibilities
		Customizing Eagle Systems standard PMO procedures to meet client needs (e.g. change management, impact analysis, escalation procedures, reporting, etc.
		Conducting training

Ongoing Phase - In this phase, progress is monitored, issues are resolved, best practices are promoted, program initiatives are monitored and progress is reported to senior management.

Eagle Systems PMO Framework is a comprehensive, yet simple, set of best practices and processes that:

	Establish a standardized method to manage projects
	Provide strong project controls
	Support gathering of standardized metrics
	Are vendor/tool neutral
	Enable focused executive reports